Description

You will manage, develop, and govern content within a global knowledge base used by an AI Chatbot powered by LLMs.

Responsibilities

• Collaborate with global cross-functional teams to capture, catalogue, and govern knowledge.
• Use content management systems to review, publish, and update content.
• Write and edit complex information, including policies, processes, and reference guides, into clear documentation.
• Enforce content standards across platforms to ensure accuracy and guideline alignment.
• Analyze content performance metrics to provide insights for knowledge management strategy.

Required Skills

• 5+ years of experience in content management or a similar role.
• Proficiency in Adobe and Content Management Systems (CMS).
• Strong analytical skills for interpreting data and providing actionable insights.
• Expertise in data management and database oversight.
• Proven ability in business analysis and change management.
• Experience with project management, risk management, and agile methodologies.
• Advanced written and verbal communication skills for technical editing.
• Strong organizational skills to track content changes across multiple stakeholders and regions.
• Critical thinking skills to identify cause and effect and suggest logical next steps.

Preferred Skills

• Bachelor's degree in Marketing, Communications, Business Management, or a related field.
• Basic understanding of AI and LLMs.

Key Skills

Education

Bachelor's degree