Description

Responsibilities

• Assist in the installation, configuration, and maintenance of hardware and software systems.
• Perform routine system updates, patches, and upgrades.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Assist in managing and troubleshooting network devices, including routers, switches, and firewalls.
• Help maintain network security protocols and access controls.
• Collaborate with senior administrators to optimize network performance and reliability.
• Provide technical support to end-users by troubleshooting hardware and software problems.
• Perform datacenter gatekeeping: monitor UPS power and cooling units, report system alarms and issues, and work with vendors to schedule preventive maintenance and repairs.
• Assist in setting up and configuring user accounts, email, and access permissions.
• Collaborate with the IT helpdesk to resolve user issues in a timely manner.
• Assist in implementing and managing backup and disaster recovery solutions.
• Perform routine data backups and ensure data integrity.
• Participate in disaster recovery drills and testing.
• Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
• Prepare reports on system performance and incident resolutions.
• Assist in implementing and enforcing security policies and protocols.
• Monitor system logs for security breaches and unauthorized access.
• Participate in security audits and vulnerability assessments.
• Collaborate with cross-functional teams to identify and implement technology solutions that support business objectives.
• Assist in evaluating and recommending IT hardware and software purchases.
• Provide in-person and remote support via telephone or remote access tools.
• Direct third-party vendors involved in diagnosing and correcting system-related issues and assist with solutions.
• Research new IT services and vendors with management as needed for cost containment.
• Support management with tracking of computer and printer devices for asset controls.
• Work within DHCP and DNS environments, including setting up DNS clients and configuring PCs for DHCP.
• Configure TCP/IP manually and automatically using DHCP.
• Support hardware decommissioning events.
• Support business moves and changes by ensuring involvement in early stages of planning.
• Manage escalations through to conclusion and manage client expectations.

Qualifications

• Required
  • Bachelor's Degree and two (2) years of related work experience in an Information Technology field, OR Associate's Degree with equivalent technical certification and four (4) years of related work experience in an Information Technology field.
  • Demonstrated analytical skills.
  • Demonstrated problem solving skills.
  • Effective interpersonal skills and communication.
  • Experience with imaging, preparing, and deploying desktop workstations.
  • Proficiency in all aspects of Microsoft Desktop Operating System administration.
  • Proficiency in all aspects of Microsoft Server Operating System administration.
  • Proficiency in Microsoft Office including Word, Excel, Outlook, and PowerPoint.
  • Proficiency in PowerShell.
  • Desktop, workstation, and laptop administration skills, including low-level operating system troubleshooting.
  • Experience with imaging desktop, workstations, and laptops.
  • Well-organized and detail-oriented with the ability to handle multiple assignments and deadlines.
  • Strong written and verbal communication skills.

Key Skills

Education

Any Graduate