Description

The Opportunity
 

 FICO ensures that all data entering and leaving its network is transferred in a secure, reliable manner using market-leading commercial off the shelf software. The Data Operations Lead Engineer role provides you with the opportunity to work with best-in-breed solution architecture for moving data from source to destination. You will partner with members of analytics, software development and delivery teams as part of strategically important, highly visible initiatives.

What You’ll Contribute
 

• Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology
• Works directly with internal and external customers via email, phone, instant message where appropriate, gathering requirements and providing solutions
• Works directly with vendors to resolve software configuration issues
• Proactively monitors and reports performance and utilization of our team's servers and software
• Troubleshoots software and/or hardware issues/failures
• Actively manages problem tickets and tasks
• Assists with developing tactical strategies, processes and procedures related to systems/application administration
• Collaborates with other lines of business on new initiatives
• Writes / modifies scripts and artificial intelligence prompts used to automate routine functions

What We’re Seeking

• Experience configuring, managing and troubleshooting Windows and Linux operating systems, networks, firewalls, databases, SSH public/private key authentication and PGP public/private key encryption/decryption
• Experience configuring, managing and troubleshooting networks and firewalls
• Experience writing and debugging Windows batch and Linux bash scripts; python, java and javascript experience is a plus
• Experience engineering prompts for AI large language models; automating processing using agentic AI;, reviewing output produced by the AI LLM or agent and ensuring the AI agent’s actions meet the intended goal
• Experience with public clouds such as Amazon AWS, Microsoft Azure
• Experience with RESTful and SOAP APIs, json and xml
• Ability to manage tasks independently and work with multiple priorities, sometimes under limited time constraints
• Effective interpersonal skills and ability to maintain positive working relationship with others

Key Skills

Education

Any Graduate