Description

Lead business operations and IT service delivery across the Philippines, owning the full lifecycle from presales to customer satisfaction.

This role is on-site.

Responsibilities

• Own the full business lifecycle, ensuring operational success and high standards of customer service.
• Manage IT service delivery, program management, and managed services operations.
• Drive ROI and ensure the business model remains culturally relevant in the local market.
• Direct strategic development using data-driven decision-making and analytical thinking.

Required Skills

• 20+ years of experience in IT Service Delivery.
• Proven expertise in IT Program Management and Operations management.
• Hands-on experience with IT Managed services.
• Strong background in managing ERP applications.
• Advanced negotiation and problem-solving skills.
• Ability to adapt business models to local cultural contexts.

Preferred Skills

• Experience leading country-level operations.

Any Graduate degree required.

Key Skills

Education

ANY GRADUATE