Description

You will administer and maintain the CRM environment.

Responsibilities

• Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys, campaigns, databases, and permissions.
• Assist in testing and verifying custom code, vendor software releases, patches, and add-ons.
• Collaborate with Contact Center and Business Analysts to identify and recommend operational improvements and system customizations.
• Manage data integrity, including imports, migrations, integrations, and data cleanup.
• Coordinate project timelines, deliverables, and resources across multiple teams, maintaining required documentation.

Required Skills

• 2-3 years of related experience in CRM administration (e.g., Oracle Service Cloud, Salesforce, Microsoft Dynamics).
• 1–2 years of experience in project coordination or project management.
• Strong proficiency with CRM administration, data management, reporting tools, campaigns, and surveys.
• Strong proficiency with HTML, CSS, and JavaScript.
• Familiarity with project management software (e.g., Jira, Confluence, Trello, Asana).
• Experience with Data Migration and Test Plans.
• Proficiency in Microsoft Excel, Word, and PowerPoint.

Key Skills

Education

Any Gradute