Description

You will manage CRM configurations, maintain data integrity, and coordinate project activities across multiple teams.

This role is on-site.

Responsibilities

• Configure and maintain CRM settings, including user profiles, workflows, message templates, surveys, campaigns, and permissions.
• Manage data integrity through imports, migrations, integrations, and regular data cleanup.
• Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite.
• Coordinate project timelines, deliverables, and resources while maintaining documentation such as requirement documents and test plans.
• Test and verify internal custom code, vendor software releases, patches, and add-ons.

Required Skills

• 2–3 years of experience in CRM administration (e.g., Oracle Service Cloud, Salesforce, or Microsoft Dynamics).
• 1–2 years of experience in project coordination or project management.
• Proficiency in CRM administration, data management, reporting tools, and campaigns.
• Technical proficiency in HTML, CSS, and JavaScript.
• Experience with Intelligent Advisor.
• Familiarity with project management software such as Jira, Trello, Confluence, or Asana.
• Advanced knowledge of Microsoft Office, specifically Excel, Word, and PowerPoint.

Preferred Skills

• Prior public sector experience.

Key Skills

Education

Any Graduate