Description

You will administer and maintain the CRM system configuration and operations.

This role is on-site.

Responsibilities

• Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys, campaigns, databases, and permissions.
• Test and verify internal custom code and vendor software releases, patches, and add-ons.
• Manage data integrity, including imports, migrations, integrations, and data cleanup.
• Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite.
• Collaborate with Contact Center and Business Analysts to recommend operational improvements and system customizations.

Required Skills

• 2-3 years of experience in CRM administration (Oracle Service Cloud, Salesforce, Microsoft Dynamics, or similar).
• 1–2 years of experience in project coordination or project management.
• Strong proficiency with CRM administration, data management, reporting tools, campaigns, surveys, and Intelligent Advisor.
• Proficiency in HTML, CSS, and JavaScript.
• Familiarity with project management software (Jira, Confluence, Asana).
• Advanced knowledge of Microsoft Excel, Word, and PowerPoint.
• Effective written and verbal communication skills.
• Strong analytical and organizational skills.

Key Skills

Education

Any Gradute