Description

You administer and maintain the CRM environment, ensuring system stability and user access.

This role is on-site.

Responsibilities

• Configure and maintain CRM settings, user profiles, workspaces, workflows, permissions, and message templates.
• Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite.
• Test and verify internal custom code and vendor software releases, patches, and add-ons.
• Manage data integrity through imports, migrations, integrations, and regular cleanup.
• Collaborate with Contact Center and Business Analysts to recommend operational improvements and system customizations.

Required Skills

• 3+ years of experience in CRM administration (Oracle Service Cloud, Salesforce, or Microsoft Dynamics).
• Strong proficiency in JavaScript, HTML, and CSS for customizations.
• 1–2 years of experience in project coordination or project management.
• Proficiency with data management, reporting tools, campaigns, and surveys.
• Familiarity with Jira and Trello for task tracking.
• Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint).
• Effective written and verbal communication skills.

Key Skills

Education

Any Gradute