Description

Required Skills

×5+ years of experience as a Business Analyst

×Experience as a BA working with applications built on salesforce

×QA/Testing Experience

Desired skills

×Local, State, or Federal government experience

Other Desired Skills:

×Azure Devops

×FedRAMP

×HIPAA

×Nice CXone or other contact center suite

×Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective.

×Familiar with industry standard (including Legacy, Core, and Emerging technologies), business process mapping, and reengineering.

×A certain degree of creativity and latitude is required.

×Has knowledge of commonly used concepts, practices, and procedures within a particular field.

×Familiar with relational database concepts, and client-server concepts.

×Ability to organize, evaluate, and present information effectively.

×Ability to analyze, synthesize, and evaluate a variety of data for use in program development and analysis.

×Other required skills are technologically savvy; strong training and technical assistance skills; excellent oral and written communication skills; and highly organized and detail oriented.

×Required skills in the use of all necessary software necessary to execute stated duties and responsibilities (includes the suite of Microsoft Office applications such as Word, Excel, PowerPoint, Outlook).

×Ability to meet competing deadlines.

×Strong data management skills.

×Experience in process improvement, project management, and data management

Key Skills

Education

Bachelor's degree