Description

You will analyze business processes and translate requirements for CRM applications, focusing on Salesforce and contact center suites. You will bridge the gap between technical teams and business stakeholders to drive process improvement and system effectiveness.

This role is on-site.

Responsibilities

• Evaluate and reengineer business processes to identify opportunities for technology integration and efficiency.
• Analyze, synthesize, and present data to support program development and strategic decision-making.
• Document business requirements, process maps, and system specifications for Salesforce and related applications.
• Conduct QA and testing to ensure solution quality and compliance with regulatory standards.
• Provide technical assistance and training to stakeholders on new tools and processes.

Required Skills

• 5+ years of experience as a Business Analyst with a focus on Salesforce-based applications.
• Strong understanding of business process mapping, reengineering, and improvement methodologies.
• Experience with QA/Testing practices and identifying technology applications for business problems.
• Familiarity with relational database concepts, client-server architectures, and data management.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) for documentation and analysis.
• Excellent oral and written communication skills with the ability to organize and present information effectively.
• Ability to manage competing deadlines while maintaining high attention to detail.

Preferred Skills

• Experience with Azure DevOps, FedRAMP, or HIPAA compliance frameworks.
• Knowledge of contact center suites such as Nice CXone.
• Government sector experience (Local, State, or Federal).

Key Skills

Education

Bachelor's degree