Description

You will own the CRM product backlog, Salesforce optimization roadmap, and vendor deliverables for the enterprise customer platform.

This role is hybrid.

Responsibilities

• Prioritize and maintain the product backlog and program log in Jira and Monday.com, aligning delivery with leadership’s digital strategy.
• Guide the CRM delivery stream by partnering with the CRM Business Analyst to refine requirements and the Program Manager to map capacity against timelines.
• Lead the Salesforce integration roadmap, sequencing external data, player inputs, and third-party systems into the central hub while reducing technical debt.
• Manage third-party Salesforce consultants and implementation partners, validating deliverables to ensure scope adherence and prevent budget creep.
• Enforce data privacy compliance (GDPR, CCPA, CAN-SPAM) and establish QA standards with the Technology QA team to ensure error-free deployments.

Required Skills

• 5+ years managing enterprise CRM products, agile backlogs, or technical projects.
• Required experience with Salesforce platform management and integration.
• Proven track record leading large-scale CRM consolidations or legacy platform migrations.
• Strong proficiency in Jira and Monday.com for tracking high-volume technical backlogs.
• Experience managing external systems integrators, vendors, and contract scope.
• Ability to drive scale through process automation and prioritization in a lean, matrixed organization.

Preferred Skills

• Bachelor’s degree in Business, IT, Marketing, or a related field.

Key Skills

Education

Bachelor's degree