Description

You will design and implement Salesforce solutions to support commercial business requirements and growth strategies.

Responsibilities

• Partner with commercial teams to capture requirements, prioritize development backlogs, and plan delivery schedules.
• Design CRM solutions for Account Planning, Customer Segmentation, Territory Management, Pipeline and Opportunity Management, Customer Master Data, Marketing Automation, and Service Cloud.
• Oversee solution architecture and design for CRM implementations in coordination with technical architects following defined SDLC.
• Drive CRM adoption and innovation by evaluating emerging technologies and providing strategic solutions.
• Govern cross-functional and cross-regional solutions as a global lead to ensure end-to-end process management.

Required Skills

• 5 to 10 years of experience leading Salesforce design, build, and deployment activities.
• Proven experience designing and delivering platform-based applications.
• Experience managing and deploying SaaS platforms.
• Proficiency in leading Agile delivery processes to guide development teams through user stories.
• Strong understanding of SDLC, ITIL, and Project Management methodologies.
• Expertise in Service Cloud.
• Ability to solve complex business and technology challenges related to CRM implementations.
• Strong written, verbal, and presentation skills for diverse global audiences.
• Bachelor's degree.

Preferred Skills

• Experience working within life sciences or medical device companies.

Key Skills

Education

Bachelor's degree