Description

Key Responsibilities

• Design end-to-end CRM architecture aligned with business and enterprise architecture standards.
• Gather and analyze business requirements and translate them into scalable CRM solutions.
• Lead CRM implementation, migration, and digital transformation initiatives.
• Define solution architecture, data models, security, and integration strategies.
• Integrate CRM platforms with ERP, marketing automation, customer service, and third-party applications using APIs, middleware, and web services.
• Ensure CRM solutions meet performance, scalability, security, and compliance requirements.
• Provide technical leadership and architectural guidance to development teams.
• Review technical designs, code quality, and deployment strategies.
• Collaborate with business stakeholders, project managers, developers, and QA teams throughout the project lifecycle.
• Support solution estimation, technical documentation, and proof-of-concept activities.
• Identify risks, recommend best practices, and drive continuous platform improvements.
• Stay current with CRM technologies, cloud services, and industry trends.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 8+ years of IT experience with 4+ years in CRM Solution Architecture.
• Hands-on experience with one or more CRM platforms:
  • Salesforce CRM
  • Microsoft Dynamics 365 CRM
  • Oracle CX Cloud
  • SAP CRM
• Strong understanding of CRM modules including Sales, Service, Marketing, and Customer Experience.
• Experience designing cloud-based CRM solutions and enterprise integrations.
• Proficiency with REST/SOAP APIs, web services, middleware, and integration platforms.
• Experience with data migration, master data management, and CRM data architecture.
• Strong knowledge of security models, authentication (OAuth, SSO), and role-based access control.
• Experience with Agile/Scrum delivery methodologies.
• Excellent communication, leadership, and stakeholder management skills.

Preferred Qualifications

• CRM platform certifications (Salesforce Application/System Architect, Microsoft Dynamics 365 Solution Architect, Oracle CX certifications, etc.).
• Experience with Azure, AWS, or Google Cloud Platform.
• Knowledge of DevOps, CI/CD pipelines, and Infrastructure as Code.
• Experience with reporting and analytics tools such as Power BI, Tableau, or CRM-native dashboards.
• Familiarity with AI-powered CRM capabilities, automation, and customer journey orchestration.

Technical Skills

• CRM Platforms: Salesforce, Microsoft Dynamics 365, Oracle CX, SAP CRM
• Programming: Apex, C#, Java, JavaScript, .NET (platform dependent)
• Integration: REST APIs, SOAP, OAuth, MuleSoft, Boomi, Azure Integration Services
• Databases: SQL Server, Oracle, MySQL
• Cloud Platforms: Azure, AWS, Google Cloud Platform
• DevOps: Git, Azure DevOps, Jenkins, CI/CD
• Methodologies: Agile, Scrum, Waterfall

Key Skills

Education

Any Graduate