Description

You will lead the design, implementation, and maintenance of the ServiceNow Common Service Data Model (CSDM) and Configuration Management Database (CMDB).

Responsibilities

• Design and implement the CMDB by defining data models and establishing relationships between configuration items (CIs).
• Develop integration strategies to synchronize data from various external systems into the CMDB.
• Establish governance and operational methodologies for data quality, access control, and change management.
• Provide technical leadership regarding ServiceNow platform capabilities, specifically within ITSM and ITOM.
• Collaborate with business leaders and IT teams to translate organizational requirements into technical solutions.
• Mentor junior team members on CMDB design, implementation, and platform best practices.

Required Skills

• 5+ years of experience in ServiceNow platform architecture and implementation.
• Deep expertise in CMDB, ITSM, and ITOM modules.
• Proven experience with data modeling, data integration, and database design.
• Strong understanding of the ITIL framework and best practices.
• Experience working within Agile development methodologies.
• Ability to manage data accuracy, completeness, and synchronization across systems.
• Strong technical communication skills for stakeholder collaboration.

Preferred Skills

• Proficiency in JavaScript.
• Experience with Python.

Key Skills

Education

Any Gradute