Customer Account Support Specialist @ Bangalore, Gurgaon

Hello Folks,

We are hiring Customer Account Support Specialist at Bangalore/Gurgaon locations, who can work as Customer Success Lead with Sales, Customer Success, or related fields, preferably within the SaaS landscape, Salesforce Implementation experience (Functional experience) and related services.

Join our dynamic team and be part of cutting -edge projects.

Why Join Us?
Exciting projects
Supportive work culture
Growth opportunities
Competitive pay

Ready for a new challenge? Apply and join our innovative team today! ?

Interested candidate can apply, OR you can refer a candidate and earn rewards up to 50,000 INR if they get hired.

-Experience:    7+years

-Location:    Bangalore/Gurgaon

- Long term contract

Job Description:

Job Title - Customer Success Area Lead (CSAL)

1) Collaborate with internal Sales and Account Success leadership, CSAL, Success guides and other CSG teams to strategically plan, prioritise customer adoption, Agent force activation and mitigate attrition for Premier Customers
2) Periodically track Customer implementation project milestones, value and adoption metrics with Customers and Partners. Periodic customer and partner check-ins to document challenges , support required from Salesforce to ensure value from platform. Track and support outcomes like improved Agentforce consumption, adoption and attrition mitigation, while advocating for Signature Success Plan attach and Sales engagements on opportunities
3) Create standardised business review decks for Sales, CSG leadership covering attrition risks, customer implementation health, adoption risks for Premier customers . Actively partner with Success Guides to ensure Premier onboarding, Success Paths and other Premier features are utilised
4) Promote CSG resources through multi-channel communication, ensuring Sales leaders and AE’s understand and use the customer success and support process.

Preferred Qualifications and Skills:
1) 10+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape.
2) Salesforce Implementation experience is a must for this role.
3) Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices.
4) Proven track record to forge and cultivate high-level relationships, serving as a trusted advisor that brings tangible business value to clients.
5) Strong communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organization

Interested candidate can apply with updated resume to [email protected]

OR

You can refer technically strong resume on below details
 

Srigowri Murahari
 

Technical Recruiter | Iitjobs.inc
 

[email protected]