Description

You own technical support and customer relations for the Ivalua solution, serving as the dedicated contact for customer administrators. You troubleshoot code and SQL issues, optimize queries, and execute solution parameterization and upgrades. You analyze change requests, facilitate technical workshops, and relay customer requirements to R&D.

Responsibilities

• Manage customer satisfaction by providing technical expertise and acting as the primary contact for administrators.
• Troubleshoot code and SQL issues, including query optimization and syntax updates.
• Analyze change requests by evaluating needs, deviations, and customer processes in coordination with project engineers.
• Execute solution parameterization, prepare upgrades, and conduct tests for generic and specific code.
• Facilitate technical workshops, provide training on new products, and relay customer requirements to R&D.

Required Skills

• 3+ years of experience in L3/L4 Software Product Technical Support processes.
• Proven experience in object-oriented programming, specifically C#.
• Advanced SQL skills with expertise in writing and optimizing complex queries.
• Proficiency with .NET and SQL frameworks.
• Experience in technical support and customer management.
• Bachelor's degree in Computer Engineering, Computer Science, or a closely related field.
• Strong communication skills for interacting with customers and internal teams.

Key Skills

Education

Bachelor's degree