Description

You will provide technical support for software applications and products within telecom environments, ensuring system stability and resolving complex issues.

Responsibilities

• Identify, analyze, and troubleshoot technical issues to provide workarounds and minimize business impact.
• Manage the customer issue lifecycle using ticket tracking portals while ensuring SLA compliance.
• Coordinate with solution delivery, product management, and QA teams to improve products and resolve software problems.
• Follow ITIL incident and problem management processes to support complex multi-application systems.
• Participate in UAT and application delivery as part of telecom transformation programs.

Required Skills

• 1+ years of experience supporting software applications or products.
• Experience working with Application and DB environments, specifically WebLogic Server and Oracle Server.
• Proficiency in SQL for querying Oracle databases.
• Strong troubleshooting and problem-solving abilities.
• Higher technical education or any graduate degree.
• Professional fluency in spoken and written English.
• Ability to travel and work on-site at telecom operator premises as required.
• Knowledge of ITIL processes.

Preferred Skills

• Experience with OSS/BSS solutions, including Batch and Real Time Billing.
• Familiarity with Cloud, SDN, Cassandra, Apache Ignite, Kafka, REST API, Microservices, or Big Data.
• Ability to read Java code.

Key Skills

Education

Any Graduate