Description

Handle customer service inquiries and resolve service issues through direct interaction.

Responsibilities

• Manage incoming calls and respond to customer service inquiries.
• Provide information regarding products and services, process or cancel orders, and document complaints.
• Maintain detailed records of customer interactions, transactions, inquiries, and actions taken.
• Follow up on customer requests to ensure appropriate resolutions are reached.
• Escalate unresolved grievances or special requests to designated departments for investigation.

Required Skills

• 5+ years of experience in customer service roles.
• Proficiency in CCE (Customer Care Executive) workflows.
• Experience working within a BPO environment.
• Skill in managing and resolving customer enquiries.
• Ability to document complex customer interactions and transaction details.
• Any Graduate degree.

Key Skills

Education

ANY GRADUATE