Description

Resolve customer service inquiries and manage service issues through direct interaction. Manage incoming calls, process orders, and document complaints. Escalate unresolved grievances to designated departments and follow up to ensure appropriate resolutions.

This role is on-site.

Responsibilities

• Manage incoming calls and respond to customer service inquiries.
• Provide information regarding products and services.
• Process or cancel orders and document complaints.
• Maintain detailed records of customer interactions and transactions.
• Escalate unresolved grievances or special requests for investigation.

Required Skills

• 5+ years of experience in customer service roles.
• Proficiency in CCE (Customer Care Executive) workflows.
• Experience working within a BPO environment.
• Skill in managing and resolving customer enquiries.
• Ability to document complex customer interactions and transaction details.
• Any Graduate degree.

Key Skills

Education

ANY GRADUATE