Description

Manage high-volume customer inquiries, troubleshoot technical issues, and handle order fulfillment for products and enrollment.

This role is on-site.

Responsibilities

• Manage high-volume inbound calls and chat interactions regarding products and enrollment.
• Troubleshoot customer issues related to product usage and enrollment processes.
• Handle order fulfillment and provide accurate information to internal and external accounts.
• Navigate multiple applications simultaneously to resolve technical issues and identify obstacles.
• Collaborate with team members to implement solutions for complex customer problems.

Required Skills

• 5+ years of experience in customer service or care roles.
• Proficient in Microsoft Office, including Outlook, Word, and Excel.
• Typing speed of at least 35 wpm with 80% accuracy.
• Strong technical troubleshooting skills to resolve customer issues independently.
• Excellent verbal and written communication skills for voice and chat support.
• Ability to multitask by navigating systems while conversing with customers.
• Strong systematic problem-solving abilities and attention to detail.
• Flexible availability to work any assigned shift, including weekends and public holidays.

Preferred Skills

• Experience working with CRM applications.

Key Skills

Education

Any Gradute