Description

You will manage customer inquiries and service requests from the Aguadilla, Puerto Rico office.

This role is on-site.

Responsibilities

• Handle incoming customer inquiries and service requests.
• Maintain professional communication standards in all interactions.
• Resolve customer issues effectively and promptly.
• Document interactions and update customer records accurately.
• Escalate complex issues to appropriate teams when necessary.

Required Skills

• 5+ years of experience in customer care.
• Proven experience as a customer care representative.
• Bachelor's degree or any graduate degree.
• Strong verbal and written communication skills.
• Ability to resolve conflicts and de-escalate tense situations.
• Proficiency with customer relationship management (CRM) tools.
• Attention to detail and accuracy in record-keeping.

Key Skills

Education

Any Graduate