Description

You will provide technical support to clients and partners, resolving software issues and troubleshooting complex problems.

This role is remote.

Responsibilities

• Resolve client issues independently using strong troubleshooting skills.
• Collaborate with Performance Management, Implementation, and Advanced Support teams.
• Communicate technical solutions clearly to clients and internal stakeholders.
• Analyze data and software systems to identify and solve technical problems.

Required Skills

• 3+ years of technical support experience.
• Working knowledge of HTML, CSS, and Bootstrap.
• Understanding of broad website concepts.
• Strong troubleshooting skills for software systems and applications.
• Analytical skills and data-driven thinking.
• Excellent written and verbal communication skills.
• Ability to multi-task and manage multiple client requests.

Preferred Skills

• Bachelor's degree in a relevant field.
• Experience with Performance Management and Implementation teams.

Key Skills

Education

Bachelor's degree