Description

You will manage customer relationships and drive subscription growth through proactive engagement and issue resolution.

Responsibilities

• Engage potential customers to promote subscription plans, benefits, and current promotions.
• Guide users through account setup, payment methods, and the complete subscription process.
• Act as the primary point of contact to resolve inquiries regarding billing, account management, or service disruptions.
• Maintain accurate records of all interactions, transactions, and feedback within CRM software.
• Collaborate with billing, technical support, and product teams to resolve complex customer concerns.

Required Skills

• 5+ years of experience in customer care or subscription-based roles.
• Proven ability in Business Relationship Management.
• Experience with Social Media Marketing and Digital Media.
• Strong communication skills for upselling and cross-selling products.
• Ability to investigate and resolve billing and account management issues.
• Proficiency in using CRM software for data management and reporting.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

ANY GRADUATE