Description

You will execute communication strategies to educate customers and enhance their lifecycle experience.

Responsibilities

• Collaborate with Product Management, Engineering, Security Research, Marketing, and Services to execute communications for customers and partners.
• Draft systemic and recurring communications regarding product updates and enhancements.
• Develop and execute ad hoc surveys to solicit customer feedback and analyze results for executive-level reporting.
• Edit and refine customer-facing communications from various internal teams.
• Track and analyze departmental KPIs to ensure execution against agreed timelines.
• Review journey-based engagement in the 1:Many customer segment to provide input on necessary updates.

Required Skills

• 3+ years of experience in technical writing, communications, corporate marketing, customer marketing, or public relations.
• Experience with marketing or campaign tools such as Marketo, HubSpot, or Marketing Cloud.
• Proven ability to build and execute persona-based campaigns.
• Familiarity with Customer Success, CRM, and surveying tools and platforms.
• Exposure to technical concepts and familiarity with Information Technology or Security sectors.
• Impeccable written and verbal communication skills for audiences of varying sophistication.
• Experience communicating with customers from diverse cultures.
• Ability to manage change and adjust priorities in a multitasking environment.
• Analytical mindset with a focus on detail.

Preferred Skills

• Previous security industry or endpoint security-specific experience.
• Experience with Totango, Salesforce, Canva, Figma, PowerBI, or Tableau.
• Professional competency in one or more foreign languages.

Key Skills

Education

Any Graduate