Description

Resolve complex technical issues for enterprise customers by debugging code, configuring workflows, and troubleshooting integrations.

This role is on-site.

Responsibilities

• Troubleshoot technical problems including Lambda code debugging, workflow compilation, and JSON-based integrations.
• Analyze and diagnose client issues through direct meetings and reproduction of technical faults.
• Collaborate with Engineering and DevOps teams as a customer advocate to provide feedback and prevent escalations.
• Author technical documentation and best practices to expand the internal and community knowledge base.
• Participate in a 24/7 on-call rotation and weekend shifts on an as-needed basis to support critical issues.

Required Skills

• Bachelor's degree in Computer Science or equivalent field.
• 3+ years of experience supporting enterprise SaaS products in customer-facing roles.
• 3+ years of experience with Public Cloud services (AWS, GCP, or Azure).
• 3+ years of experience with REST APIs, integration tools, and Postman.
• 3+ years of experience as a software, support, or solution engineer for enterprise applications.
• Proficiency in hands-on programming with Python or Java.
• Experience with JavaScript frameworks for web UI development.
• Knowledge of Big Data platforms, data management, and distributed data systems.
• Solid understanding of object-oriented design, data structures, and algorithm design.

Preferred Skills

• MS in Computer Science or equivalent experience.
• Experience with NoSQL databases such as Cassandra, Elasticsearch, or DynamoDB.

Key Skills

Education

Bachelor's degree in Computer Science