Description

Responsibilities

• Provide Level 1/1.5 end-user IT technical support
• Troubleshoot and resolve hardware and software issues, including Windows 10/11 systems
• Support Dell and HP personal computers and peripherals
• Assist users with Microsoft Office 365 and other common end-user applications
• Staff a technology support desk or "tech bar" concierge, providing first-line assistance to walk-up users
• Manage IT assets and inventory
• Create, track, and resolve support tickets through ticketing systems
• Maintain high standards for responsiveness, follow-through, and customer satisfaction

Qualifications

• Required
  • Experience with Level 1/1.5 end-user IT technical support
  • Proficiency troubleshooting Windows 10/11 systems
  • Experience supporting Dell and HP personal computers
  • Proficiency with Microsoft Office 365
  • Knowledge of asset and inventory management
  • Ability to work on-site daily in the Meridian, Indiana area
  • Clear spoken and written English communication skills
  • Strong customer service orientation, dependability, and interpersonal skills
  • Sense of urgency and task-oriented approach
• Preferred
  • Experience staffing a walk-up technology support desk or concierge environment
  • Familiarity with ITIL and ITSM frameworks
  • Experience with ServiceNow ticketing systems
  • Prior support experience in a manufacturing plant administrative setting
  • IT certifications such as CompTIA A+

Key Skills

Education

Bachelor's degree