Customer Engineer (Teams)

You will lead technical migrations and provide proactive services to support customer communication environments.

Responsibilities

• Deliver proactive services including education workshops, technical assessments, and expert guidance.
• Train customers and share industry expertise to support software development goals and technology use.
• Build and maintain strategic customer relationships to ensure deliveries align with project milestones.
• Troubleshoot and perform problem analysis on complex communication and infrastructure issues.
• Develop best practices for key technologies and maintain technical accreditation and certifications.

Required Skills

• 3-5 years of experience supporting UC communication solutions such as Skype for Business or Microsoft Teams.
• 3-5 years of experience with Voice, video, meeting solutions, and supporting infrastructure.
• 3-5 years of experience supporting UC/AV hardware and Teams Rooms.
• 5+ years of experience in architecture design, deployment, troubleshooting, and technology management.
• Strong proficiency in PowerShell and scripting.
• Deep understanding of telephony, IP Voice communication, and LAN/WAN/IP technology.
• Knowledge of security aspects within network and communication solutions.
• Experience in enterprise customer environments and handling critical customer issues.
• Ability to explain complex technical topics to both technical and business decision makers.
• Understanding of Modern IT Architecture, Strategy, and ITIL/Service Management.
• Degree qualification or equivalent professional experience.

Preferred Skills

• Experience managing five or more large-scale projects.