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Customer Experience Associate
Mumbai, Maharashtra, India
Posted On: 30+ days ago
Experience: 2+ years
Availability: Onsite
Openings: 1
Category: Customer Experience Associate
Tenure: No Preference/Any
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Description
You will manage inbound support requests and ensure user queries are resolved effectively.
Responsibilities
- Handle inbound support tickets and chats to resolve user queries.
- Report bugs and technical issues flagged by users to the Product team.
- Maintain defined SLAs for all customer support interactions.
- Monitor and meet KPIs including first response time, resolution time, and user satisfaction scores.
Required Skills
- 2+ years of experience in Customer Support.
- Experience handling inbound support tickets.
- Strong communication skills.
- Any Graduate degree.
- Knowledge of Excel.
- Experience with support tools such as Freshdesk.
- Video creation skills.
Key Skills
Education
Any Graduate
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