Description

You will manage inbound support requests and ensure user queries are resolved effectively.

This role is on-site.

Responsibilities

• Handle inbound support tickets and chats to resolve user queries.
• Report bugs and technical issues flagged by users to the Product team.
• Maintain defined SLAs for all customer support interactions.
• Monitor and meet KPIs including first response time, resolution time, and user satisfaction scores.
• Create video content to support customer education.

Required Skills

• 2+ years of experience in Customer Support.
• Experience handling inbound support tickets.
• Strong communication skills.
• Knowledge of Excel.
• Experience with support tools such as Freshdesk.
• Video creation skills.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate