Description

Manage day-to-day customer satisfaction and experience initiatives.

This role is on-site.

Responsibilities

• Oversee daily tasks related to customer satisfaction and experience.
• Monitor and assess customer feedback using analytical methods.
• Implement strategies to improve overall customer experience.
• Communicate effectively with internal and external stakeholders.

Required Skills

• 5+ years of professional experience.
• Proven expertise in CSX.
• Strong analytical skills for feedback assessment.
• Customer service proficiency.
• Strong interpersonal skills.
• Effective communication skills.
• Problem-solving abilities.
• Any Graduate degree.

Key Skills

Education

Any Graduate