Description

You provide frontline technical support to internal users, resolving hardware and software issues while delivering professional customer service.

This role is remote.

Responsibilities

• Diagnose and troubleshoot hardware, software, network, and system issues via phone, email, chat, and in person.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Manage user accounts, including password resets, permissions, and Active Directory updates.
• Document incidents and resolutions in the ticketing system and escalate complex issues to Tier 2/3 support.
• Support Microsoft 365 applications, VPN access, and enterprise tools while maintaining IT inventory.

Required Skills

• 1–3 years of IT helpdesk or desktop support experience.
• Strong knowledge of Windows and/or macOS operating systems.
• Basic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi).
• Experience with ticketing systems for incident management.
• Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• Excellent communication and customer service skills.

Preferred Skills

• Experience with Active Directory and Microsoft 365 administration.
• IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications.
• Knowledge of remote support tools.

Key Skills

Education

Not specified