Description

You will handle voice process customer support for telecom, banking, and retail sectors. You own the resolution of customer issues through effective communication and negotiation.

Responsibilities

• Manage inbound and outbound customer queries via voice channels.
• Provide support for specific processes including Airtel Black, Tata Sky, InCnut, Andhra Bank, IDF Bank, and Cromax.
• Resolve customer issues through effective communication and negotiation.

Required Skills

• 8+ years of experience in customer service roles.
• Direct experience in customer support environments.
• Ability to work in a voice process capacity.
• Proven negotiation skills.

Preferred Skills

• Experience with telecom or banking service lines.

Key Skills

Education

ANY GRADUATE