Description

You will handle voice-based customer support for telecom, banking, and retail sectors, owning the resolution of customer issues through effective communication and negotiation.

This role is on-site.

Responsibilities

• Manage inbound and outbound customer queries via voice channels.
• Provide support for specific processes including Airtel Black, Tata Sky, InCnut, Andhra Bank, IDF Bank, and Cromax.
• Resolve customer issues through effective communication and negotiation.
• Deliver consistent service quality for telecom and banking service lines.

Required Skills

• 8+ years of experience in customer service roles.
• Direct experience in voice process customer support environments.
• Proven negotiation skills.
• Ability to work in a voice process capacity.

Preferred Skills

• Experience with telecom or banking service lines.

Key Skills

Education

ANY GRADUATE