Description

You will resolve customer queries related to billing, invoicing, and payment discrepancies.

This role is hybrid.

Responsibilities

• Manage customer interactions concerning billing issues and payment inquiries.
• Process and resolve invoicing discrepancies to ensure accurate account records.
• Handle customer support requests related to payments and billing cycles.
• Maintain proficiency in billing processes and invoicing procedures.

Required Skills

• 2+ years of experience in a relevant customer service role.
• Strong proficiency in billing processes and invoicing procedures.
• Experience handling customer payments and resolving payment-related issues.
• Strong customer service skills with a focus on problem resolution.
• Proficiency in Microsoft Office suite (Excel, Word, Outlook).

Key Skills

Education

Not specified