Description

Manage inbound customer inquiries and provide direct support via phone as the primary point of contact for consumer calls.

Responsibilities

• Answer inquiries regarding products, services, and general account maintenance.
• Process customer payments accurately.
• Identify opportunities to up-sell new products or services to customers.
• Manage multiple software applications simultaneously to resolve user requests.

Required Skills

• High school diploma or GED equivalent.
• 5+ years of experience in high-volume customer service environments.
• Strong verbal and written communication skills.
• Proficient reading and basic PC keyboarding skills.
• Ability to multi-task across several applications simultaneously.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.

Preferred Skills

• Prior experience in customer service roles.
• Experience working with CRM applications.

Key Skills

Education

Any Gradute