Description

Manage inbound and outbound calls for a domestic voice process, resolving customer inquiries and issues through effective problem-solving techniques.

This role is on-site.

Responsibilities

• Handle daily inbound and outbound calls within the domestic voice process.
• Resolve customer inquiries and issues using effective problem-solving techniques.
• Maintain high standards of verbal communication during all client interactions.
• Navigate HR, Operations, and Client interview rounds to demonstrate competency.

Required Skills

• Proven customer service skills in a contact center environment.
• Strong problem-solving abilities to address client issues.
• Excellent verbal communication skills for voice-based channels.
• Experience handling domestic voice process requirements.
• Minimum 5 years of relevant experience.
• Graduate degree or undergraduate status.

Key Skills

Education

ANY GRADUATE