Description

You will manage customer inquiries via email and social media, ensuring prompt and effective resolution. You are responsible for building deep product knowledge to deliver accurate technical support and high-quality service. Additionally, you will monitor social media trends to proactively address emerging customer concerns.

Responsibilities

• Resolve customer queries through email and social media channels.
• Develop and maintain deep product knowledge to provide effective solutions.
• Deliver high-standard customer service to all clients.
• Monitor social media trends to identify and address customer concerns.

Required Skills

• At least 1 year of experience in tech support or customer service.
• Basic understanding of PC and mobile device troubleshooting.
• Experience providing support via email and social media platforms.
• Proficiency in Microsoft Office, specifically Outlook, Word, and Excel.
• Any Graduate degree.

Preferred Skills

• Experience in the technology sector.
• Strong written communication skills for digital channels.

Key Skills

Education

Any Graduate