Description

You will manage customer inquiries via email and social media, ensuring prompt resolution and high-quality service. This role requires building deep product knowledge to deliver accurate technical support and proactively addressing emerging concerns by monitoring social media trends.

This role is on-site.

Responsibilities

• Resolve customer queries through email and social media channels.
• Develop and maintain deep product knowledge to provide effective technical solutions.
• Deliver high-standard customer service to all clients.
• Monitor social media trends to identify and address customer concerns.

Required Skills

• At least 1 year of experience in tech support or customer service.
• Basic understanding of PC and mobile device troubleshooting.
• Experience providing support via email and social media platforms.
• Proficiency in Microsoft Office, specifically Outlook, Word, and Excel.
• Any Graduate degree.

Preferred Skills

• Experience in the technology sector.
• Strong written communication skills for digital channels.

Key Skills

Education

Any Graduate