Description

You will manage inbound customer inquiries across voice, WhatsApp, chat, email, and SMS channels.

Responsibilities

• Address customer inquiries, technical requests, billing questions, and complaints promptly and professionally.
• Gather necessary information from customers and enter it accurately into appropriate systems.
• Follow up on customer requests to ensure all promises are fulfilled and requirements are met.
• Maintain customer relationships and adhere to contact center standard operating procedures and guidelines.

Required Skills

• 5+ years of experience in Customer Service Inbound.
• Proficiency in managing multi-channel communications (Voice, WhatsApp, Chat, Email, SMS).
• Ability to handle billing and technical inquiries.
• Strong data entry accuracy for customer information systems.
• Proven ability to follow strict operating procedures and guidelines.
• Any Graduate degree.

Key Skills

Education

Any Graduate