Description

Manage inbound customer inquiries and requests through voice, WhatsApp, chat, email, and SMS channels.

Responsibilities

• Handle billing, technical, and general inquiries regarding TM products.
• Gather necessary customer information and enter data accurately into the appropriate systems.
• Resolve complaints and feedback promptly while maintaining professional service standards.
• Follow up on customer requests to ensure all promises and requirements are fulfilled.
• Adhere to contact center operating procedures and guidelines.

Required Skills

• 5+ years of experience in customer service roles.
• Proficiency in handling multi-channel communications including voice, chat, and email.
• Ability to manage technical and billing-related inquiries.
• Strong data entry accuracy for system updates.
• Experience following strict contact center standard operating procedures.
• Degree or any graduate level education.

Key Skills

Education

Any Graduate