Description

Manage high-volume customer calls and transactions within a busy call center environment. You will own the resolution of inquiries and complaints while executing transactions accurately.

Responsibilities

• Manage customer calls efficiently to resolve inquiries and complaints.
• Execute transactions accurately while identifying specific customer needs through probing.
• Resolve issues using sound judgment, fact gathering, and swift problem-solving.
• Manage daily workflows to meet prescribed timeline and quality metrics.
• Maintain strict attendance standards, including full availability during the initial 5-week training period.

Required Skills

• 2-4 years of previous call center and customer service experience.
• Proficiency with CRM software, MS Windows navigation, and internet usage.
• Strong verbal and written communication skills.
• Ability to handle heavy telephone interaction and stressful situations.
• Effective listening, negotiation, and problem-solving abilities.
• Proven time management and self-management skills.
• Demonstrated dependability and a history of strong job attendance.
• Ability to remain composed, level-headed, and adaptable under pressure.

Key Skills

Education

Any Graduates