Description

Lead and scale customer-facing service activities for business clients, owning policy development and goal setting to drive service delivery.

Monitor industry practices and trends to maintain service standards. Mentor and act as a role model for support staff. Drive service delivery through the development of policies, procedures, and goal setting. Ability to lead and grow service-oriented teams.

Responsibilities

• Scale the customer support department to meet growing business needs.
• Monitor industry practices and trends to maintain service standards.
• Mentor and act as a role model for support staff.
• Drive service delivery through the development of policies, procedures, and goal setting.
• Manage daily operations of the customer support department.

Required Skills

• 5+ years of experience in customer support leadership roles.
• Proven experience managing customer support departments.
• Strong technical background.
• Well-developed arbitration and impartial decision-making skills.
• Excellent interpersonal and communication skills.
• Ability to lead and grow service-oriented teams.

Preferred Skills

• Bachelor's degree or equivalent graduate education.

Key Skills

Education

ANY GRADUATE