Description

Lead customer service operations for the South Region, ensuring seamless delivery and stakeholder satisfaction.

This role is on-site.

Responsibilities

• Manage the South Region customer service organization, setting goals, KPIs, and overseeing team supervision.
• Collaborate with Planning, Logistics, Procurement, and Sales to meet defined SLAs and charters.
• Direct hiring, training, and development of customer service representatives.
• Improve system capabilities by working with IT and enhancing existing service processes.
• Conduct customer experience reviews and resolve escalated queries from customers and stakeholders.

Required Skills

• 7-10 years of relevant experience in customer service, ideally within the Building Materials Industry.
• Proficiency with SAP.
• Experience managing budgets and forecasts.
• Strong stakeholder management and influencing skills.
• Ability to manage cross-functional interface links between departments.
• Functional knowledge of Sales, Manufacturing, Logistics, Planning, and Finance.
• B.E. or B.Tech degree.

Preferred Skills

• MBA in Operations.

Key Skills

Education

B.E., B.Tech or Equivalent.