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Customer Service Manager

vTech Solutions Inc

 

Vadodara, Gujarat, India

Posted On: 30+ days ago
Experience: 5+ years
Availability: Onsite
Openings: 2
Category: Customer Service Manager
Tenure: Full-time Only
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Description

Lead the Client Service team to manage accounts, meet performance targets, and ensure profitability through effective recruitment and client coordination.

Responsibilities

  • Manage assigned client accounts and ensure margin profitability for each position.
  • Lead and mentor team members, including Senior Technical Recruiters, to improve technical and behavioral skills.
  • Assign daily requirements based on team workload and track progress through regular reporting.
  • Coordinate with clients to understand requirements, set up interviews, and manage position due dates.
  • Implement recruitment policies and maintain high standards for resume quality and candidate submissions.

Required Skills

  • 5+ years of experience in the US Staffing industry.
  • 2+ years of experience leading or managing teams.
  • Proven expertise in the full recruitment lifecycle, including sourcing, screening, negotiation, and onboarding.
  • Strong background in client coordination and account management.
  • Excellent English communication, convincing, and negotiation skills.
  • Ability to work night shifts and manage end-to-end recruitment processes.
  • Proficiency in sourcing candidates via extensive portal searches and vendor management.
  • Solid understanding of technology and associated technical skill sets.

Preferred Skills

  • Direct experience working within a consulting firm or contract-to-hire agency.

Education

Any Graduate

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