Description

You manage customer relationships and resolve inquiries through voice-based support channels.

This role is on-site.

Responsibilities

• Handle customer inquiries and issues via voice processes.
• Maintain customer relationships to ensure high support satisfaction.
• Operate within rotational shifts and scheduled week-offs.
• Maintain professional communication standards in English and Hindi.

Required Skills

• Experience in BPO or customer support roles.
• Fluency in English communication.
• Fluency in Hindi communication.
• Strong interpersonal skills.
• Basic understanding of the insurance industry.
• Voice process proficiency.
• Graduate degree in any discipline.

Preferred Skills

• Minimum 6 months of BPO experience.

Key Skills

Education

Graduate