Description

You will manage high-volume telephone communications and resolve customer inquiries.

Responsibilities

• Receive and place telephone calls efficiently using EKS telephone systems and headsets.
• Communicate and record information accurately while questioning customers to determine specific needs.
• Provide first-level problem resolution and handle large accounts or complex issues.
• Proofread and correct errors on forms or records to ensure data integrity.
• Lead, teach, and guide teams to maintain service standards.

Required Skills

• 5+ years of experience in customer service or related roles.
• Proficiency with EKS telephone systems and personal computers.
• Strong communication skills with a focus on verifying information.
• Demonstrated ability to handle challenging situations with patience and professionalism.
• Proven experience in proofreading and error correction.
• Ability to manage complex account issues and large-scale tasks.
• Experience in leading and motivating teams.
• Any Graduate degree.

Key Skills

Education

Any Graduate