Description

You resolve escalated first and second tier customer service issues through investigation and analysis.

Responsibilities

• Investigate, analyze, and track moderately complex customer issues to resolution.
• Escalate specialized issues to senior staff when immediate action is required.
• Maintain logs, reports, records, and files to track customer interactions.
• Make proactive calls to identify problems and manage order fulfillment processes.
• Coordinate with collections and other departments to resolve billing inquiries.

Required Skills

• 2+ years of related customer service experience.
• Proficiency in MS Office, including creating spreadsheets and presentations.
• Strong verbal and written communication skills.
• Advanced problem-solving abilities for complex customer issues.
• Intermediate math skills for billing and reconciliation tasks.
• Ability to work under pressure and adapt to changing schedules.
• High school diploma or equivalent; college education may count toward experience.

Key Skills

Education

Any Graduate