Description

You own the order-to-cash process, acting as the primary liaison between customers and internal manufacturing, logistics, and sales teams.

Responsibilities

• Manage end-to-end order processing, ensuring accurate entry and timely fulfillment.
• Resolve customer inquiries and complaints via phone and email with professionalism.
• Coordinate with planning, quality, and logistics teams to track order progress and address delays.
• Maintain precise customer records in SAP and generate reports on order status and metrics.
• Identify process trends and provide feedback to improve service efficiency.

Required Skills

• 2+ years of experience in Customer Service, Sales Operations, or Supply Chain & Logistics.
• Proficiency in SAP for order management and record keeping.
• Strong understanding of supply chain workflows and logistics coordination.
• Experience with Salesforce (SFDC) is advantageous.
• Advanced MS Office skills for reporting and documentation.
• Ability to work night shifts (9 PM to 6 AM IST).

Preferred Skills

• Bachelor's degree in Business or equivalent experience.

Key Skills

Education

Bachelor's Degree