Description

Resolve customer issues across phone, email, chat, and social media for North American and Latin American markets.

You will own the resolution of customer problems, document all interactions accurately, and collect information following established client program protocols. Maintain individual, team, and departmental performance metrics while communicating clearly via telephone and written channels using proper grammar and spelling.

Responsibilities

• Resolve customer issues across multiple channels including phone, email, chat, and social media.
• Document all interactions accurately and collect customer information per client program protocols.
• Maintain individual, team, and departmental performance metrics.
• Communicate clearly via telephone and written channels using proper grammar and spelling.
• Adhere to a 24/7 rotating shift schedule (Sunday-Thursday or Tuesday-Saturday, 4 PM to 12 AM).

Required Skills

• Full professional fluency in both Spanish and English (reading, writing, and speaking).
• Minimum of 2 years of customer service experience.
• US citizenship or permanent residency.
• Proficiency with Windows-based software and internet browsing.
• Strong data entry and written communication skills.
• Ability to perform sedentary work, including extended periods of sitting and computer use.

Preferred Skills

• Knowledge of the Portuguese language.
• Previous call center experience.
• Telecommunications industry knowledge.

Key Skills

Education

Not specified