Description

You will manage customer inquiries and maintain data accuracy within the computerized scheduling system.

Responsibilities

• Answer customer calls and resolve inquiries regarding transportation services.
• Enter new customer data and update existing records with high accuracy.
• Document issues clearly and communicate resolutions to customers.
• Interpret and explain transit system operating rules, regulations, and routes.

Required Skills

• 4+ years of experience in customer service, technical support, or troubleshooting.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal communication skills with clear speech and professional phone manner.
• Strong interpersonal skills to handle sensitive situations with tact and diplomacy.
• Ability to interact effectively with diverse clients.
• Ability to work shifts or flexible schedules as needed.
• Bachelor's degree required.

Preferred Skills

• Experience with computerized scheduling systems.
• Familiarity with transit or transportation industry operations.

Key Skills

Education

Bachelor's degree